Your privacy is important to Crown Lift Trucks ULC and Crown Equipment Corporation (“Crown”, “us”, “our”, “we”). This Privacy Policy outlines the practices employed by Crown to explain how Crown collects, transfers, uses, discloses, and stores your information when you use our websites, which are available at www.crown.com, crownstore.crown.com, and canada-shop.crown.com, collectively, (“websites”), attend our events, apply for a job or participate in our recruitment process, or contact or interact with us via our social media accounts, email or offline (e.g., on the phone, in-person). Please review this policy to understand how your personal information will be handled when you use Crown’s websites or otherwise interact with us. Please e-mail the Crown Privacy Office at privacyoffice@crown.com if you have any questions about this Privacy Policy.
(i) Automatically
In general, you can visit our websites anonymously, without providing any personal information. Please review our Cookies and Other Tracking Technologies section below for further details on the information we automatically collect from you when you interact with us through one of our websites.
(ii) Directly from you
The personal information we collect from you depends on how you interact with us.
If you wish to contact Crown, we may ask for personal information such as your name, email address, telephone number and/or mailing address to respond to your request. If you are purchasing products or services, Crown may ask for personal information such as your name, email address, address, telephone number, billing and shipping information, credit and/or debit card details to process payment, as well as any other information we may need to verify your identify so that we can serve you. If you seek employment, Crown may collect your personal information such as your name, address, email, telephone number, education and work history, reference check information, and information from interviews to consider your request for employment. To subscribe to our blog, Crown will ask for your email address to contact you when new content is available. If you provide us with personal information in one of these circumstances, that information will be transmitted to the appropriate individual(s) on our staff who will assist you accordingly.
Crown does not knowingly collect personal information from children. If Crown learns that personal information of an individual under the age of thirteen (13) has been collected, Crown will take the necessary steps to delete the information.
Crown’s web servers collect certain non-personal data such as domain names and IP addresses when computers access our websites through cookies and similar tracking technologies. This data is used only to measure and improve Crown’s website performance, not to personally identify users. Crown may also collect additional non-personal information such as location (Country and City), and language to help us improve our websites.
(i) Cookies
Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device’s hard drive. The websites use cookies for several purposes. One is to default returning visitors to their geographic preferences. Another is to provide relevant advertisements about Crown products when you visit select websites on which Crown advertises.
Most browsers are initially set to accept cookies. However, you can disable cookies if you wish, by configuring your internet software browser settings. It may also be possible to configure your browser settings to either enable acceptance of specific cookies, or to notify you each time a new cookie is about to be stored on your device allowing you to decide whether to accept or reject the cookie. To manage your use of cookies, there are various resources available, such as, the “Help” section on your browser. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser’s “add-on settings” or visiting the website of its manufacturer. You can also visit the Digital Advertising Alliance of Canada page at http://youradchoices.ca/choices/ for more information on how to manage and remove cookies and other targeted advertising. As our cookies allow you to access some of our website’s features, it is recommended that you leave cookies enabled. If cookies are disabled, the websites may have their functionality reduced.
(ii) Google Analytics
Crown’s websites use Google Analytics, which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website’s traffic and traffic sources. Crown uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked certain product information. Google Analytics uses cookies to obtain information about your use of our websites, including your IP address. As your IP address is an individual element that would allow identifying you, Crown has implemented a specific code to ensure that your IP address will only be collected in a shortened and anonymized form. Thus, Google will not be able to identify you from the IP address that is collected from you when using the websites. The information collected by this cookie will be transferred to Google Inc. in the United States.
To learn more about Google’s practices with Google Analytics, click here . To opt out of Google Analytics, click here.
(iii) Clear GIFs, pixel tags, and Webeacons
Clear GIFs are tiny graphics with a unique identifier, and these technologies function in a way that is similar to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags), in connection with our websites to, among other things, track the activities of visitors, help us manage content, and compile statistics about usage. We and our third party service providers also use clear GIFs in HTML emails to our users to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
For more information about Crown’s use of cookies and other tracking technologies, please contact the Crown Privacy Office using the information outlined in the Contact Us section below.
We may use your personal information:
Crown takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. Personal information collected through our websites are limited to Crown employees to fulfill your request and the duties of their jobs. Information you provide is transferred over an encrypted connection. Crown does not see full credit card information for orders placed over the websites. The last four (4) digits of the credit card are kept as a record of the transaction.
While Crown takes the issue of protecting your personal information seriously, please be aware that security cannot be totally guaranteed. No data transmission over the internet can be guaranteed to be secure. Data transmission is at your own risk. You should exercise discretion in what information you disclose and/or transmit online.
In general, information provided by you will be used only by Crown for the purposes outlined above or for any additional uses you consent to.
However, Crown may share your information in certain circumstances. Crown may share your personal information with third parties, such as dealers and service providers, to assist us in serving your needs and fulfilling your requests. Crown will share your personal information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services or fulfill the requests specified by Crown. Crown may also disclose your personal information if required to do so by law, if Crown believes in good faith such disclosure is required, or in urgent circumstances if Crown believes disclosure is necessary. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. If we are acquired by or merged with another company, or if all or any portion of our business, assets, or stock are transferred to another company (including in connection with any bankruptcy or similar proceedings), we may share or transfer the information we have collected from you to such other company.
Crown will store information you provide for the time necessary to respond to your request or otherwise in compliance with Crown’s retention policies. For more information on our data retention practices, please contact the Crown Privacy Office using the information outlined in the Contact Us section below.
You have the right to request access to or correction of your personal information in Crown’s custody or control and to withdraw your consent to the collection, use or disclosure of your personal information. You may request access to, update or request that your information be removed at any time by contacting us using the information outlined in the Contact Us section below.
You may also have additional rights, in specified circumstances depending on your jurisdiction, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to understand, to request an explanation in relation to any use of automated decision systems used to make predictions, recommendations or decisions about you that could have a significant impact on you, and to request a copy of the information you have provided to us be transferred to another person. Please contact the Crown Privacy Office using the information outlined in the Contact Us section below.
We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or otherwise respond to any request related to your personal information.
Our websites may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any other sites. Please review the privacy policies of any sites you visit.
We only collect information by lawful means. We’ll collect, use and/or disclose your personal information only for the purpose(s) for which consent has been given, unless the collection, use, and/or disclosure is allowed or required by law or regulation. We’ll obtain your consent before or at the time of collection. In compliance with our privacy obligations, and subject to any lawful exemptions, we may obtain your permission based on implied consent (including through this Privacy Policy) or through other means (such as express consent).
We’ll respect your right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you. If you would like to make a request to withdraw your consent, please contact us using the “Contact Us” information outlined below.
Some of our affiliates, third-party service providers, contractors, subcontractors, agents, and the like are located outside of Canada, including in the United States. For example, Crown Equipment Corporation is an Ohio, United States corporation. This means your information may be accessible to foreign governments, courts, law enforcement authorities or regulatory agencies outside of your jurisdiction, in accordance with the laws of that jurisdiction, which may have different privacy and data protection laws that may or may not be as comprehensive as in your jurisdiction.
If you have any questions about this Privacy Policy or Crown’s processing of your personal information, please do not hesitate to communicate in writing by either emailing the Crown Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.
Crown may update this Privacy Policy from time to time. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the bottom of this Privacy Policy when it was most recently updated. If the policy is changed in a material way, we may provide you with additional notice (such as a notice posted on the websites or a message delivered to the email address that we have on file for you).
Last Updated 6/14/23
Your privacy is important to Crown Lift Trucks ULC and Crown Equipment Corporation (“Crown”, “us”, “our”, “we”). This Privacy Policy outlines the practices employed by Crown to explain how Crown collects, transfers, uses, discloses, and stores your information when you access or use Crown’s Partner Extranet website accessible at partner.crown.com (“Partner Extranet” or “website”). Please e-mail the Crown Privacy Office at privacyoffice@crown.com if you have any questions about this Privacy Policy.
Crown’s Partner Extranet is used by Crown employees, branches, dealers and select customers to provide parts, service, and sales information.
Accessible through Crown’s Partner Extranet is FleetSTATS®. FleetSTATS® is a tool used by Crown, its dealers, and its customers that is intended to assist customers in identifying repair and equipment costs and providing assistance for service and equipment needs.
Also accessible through Crown’s Partner Extranet is the Parts and Service Resource Tool. The Parts and Service Resource Tool is an electronic version of the parts and service manuals for Crown’s Material Handling Equipment.
We collect information in the following ways:
(i) Automatically
In general, you can visit our websites anonymously, without providing any personal information. Please review our Cookies and Other Tracking Technologies section below for further details on the information we automatically collect from you when you interact with us through one of our websites.
(ii) Directly from you
The personal information we collect from you depends on how you interact with us.
To access Crown’s Partner Extranet, we may collect some personal information such as name, login, password, address, email and phone number to Crown to enable Crown to set up an account for purposes of secure access and use. Further information to allow the ordering of parts, processing of warranty claims, and invoicing may be required, including information to verify your identity.
If you participate in FleetSTATS®, information, including information such as equipment used, name, address, email address, and phone number is required to allow your company to participate in FleetSTATS® and to properly invoice you for parts or service.
If you order parts through the Parts and Service Resource Tool, information sufficient to deliver the parts you order is required. If you provide Crown with personal information through either FleetSTATS® or the Parts and Service Resource Tool, Crown will transmit that information to the appropriate individual(s) on its staff who will assist you accordingly.
Crown’s web servers collect certain non-personal data such as domain names and IP addresses when computers access our websites through cookies and similar tracking technologies. This data is used only to measure and improve Crown’s website performance, not to personally identify users. Crown may also collect additional non-personal information such as location (Country and City), and language to help us improve our websites.
(i) Cookies
Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device’s hard drive. The Crown Partner Extranet, the Parts and Service Resource Tool, and FleetSTATS® use cookies.
Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, by configuring your internet software browser settings. It may also be possible to configure your browser settings to either enable acceptance of specific cookies, or to notify you each time a new cookie is about to be stored on your device allowing you to decide whether to accept or reject the cookie. To manage your use of cookies, there are various resources available, such as, the “Help” section on your browser. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser’s “add-on settings” or visiting the website of its manufacturer. You can also visit the Digital Advertising Alliance of Canada page at http://youradchoices.ca/choices/ for more information on how to manage and remove cookies and other targeted advertising. As our cookies allow you to access some of our website’s features, it is recommend that you leave cookies enabled. If cookies are disabled, the websites may have their functionality reduced.
(ii) Google Analytics
Crown’s Partner Extranet, Parts and Service Resource Tool, and FleetSTATS® use Google Analytics, which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website’s traffic and traffic sources. Crown uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked certain product information. Google Analytics uses cookies to obtain information about your use of our website, including your IP address. As your IP address is an individual element that would allow identifying you, Crown has implemented a specific code to ensure that your IP address will only be collected in a shortened and anonymized form. Thus, Google will not be able to identify you from the IP address that is collected from you when using this website. The information collected by this cookie will be transferred to Google Inc. in the United States.
To learn more about Google’s practices with Google Analytics, click here. To opt out of Google Analytics, click here.
(iii) Clear GIFs, pixel tags, and Webeacons
Clear GIFs are tiny graphics with a unique identifier, and these technologies function in a way that is similar to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags), in connection with our website to, among other things, track the activities of visitors, help us manage content, and compile statistics about usage. We and our third party service providers also use clear GIFs in HTML emails to our users to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
For more information about Crown’s use of cookies and other tracking technologies, please contact the Crown Privacy Office using the information outlined in the Contact Us section below websites.
Personal information provided by you will be used by Crown to respond to your request, provide you services, including through the Parts and Service Resource Tool or FleetSTATS®, and to assist Crown in developing, improving, and delivering our products and services. Crown may also use your information internally for data analysis and research.
We may use your personal information :
Crown takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. Personal information collected through Partner Extranet is limited to Crown employees to fulfill your request and the duties of their jobs. Information you provide is transferred over an encrypted connection.
While Crown takes the issue of protecting your personal information seriously, please be aware that security cannot be totally guaranteed. No data transmission over the internet can be guaranteed to be secure. Data transmission is at your own risk. You should exercise discretion in what information you disclose and/or transmit online.
In general, information provided by you will be used only by Crown for the purposes outlined above or for any additional uses you consent to.
However, Crown may share your information in certain circumstances. Crown may share your personal information with third parties, such as dealers and service providers, to assist Crown in serving your needs and fulfilling your requests. Crown will share your personal information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services or fulfill the requests specified by Crown. Crown may also disclose your personal information if required to do so by law, if Crown believes in good faith such disclosure is required, or in urgent circumstances if Crown believes disclosure is necessary. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. If we are acquired by or merged with another company, or if all or any portion of our business, assets, or stock are transferred to another company (including in connection with any bankruptcy or similar proceedings), we may share or transfer the information we have collected from you to such other company.
Crown will store information you provide for the time necessary to respond to your request or otherwise in compliance with Crown’s retention policies.
For more information on our data retention practices, please contact the Crown Privacy Office using the information outlined in the Contact Us section below.
You have the right to request access to or correction of the personal information in Crown’s custody or control and to withdraw your consent to the collection, use or disclosure of your personal information You may request access to, update or request that your information be removed at any time by contacting the using the information outlined in the Contact Us section below.
You may also have additional rights, in specified circumstances depending on your jurisdiction, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to understand, to request an explanation in relation to any use of automated decision systems used to make predictions, recommendations or decisions about you that could have a significant impact on you, and to request a copy of the information you have provided to us be transferred to another person. Please contact the Crown Privacy Office using the information outlined in the Contact Us section below.
We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or otherwise respond to any request related to your personal information.
The partner.crown.com website, including the Parts and Service Resource Tool and FleetSTATS®, may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any other sites. Please review the privacy policies of any sites you visit.
We only collect information by lawful means. We’ll collect, use and/or disclose your personal information only for the purpose(s) for which consent has been given, unless the collection, use, and/or disclosure is allowed or required by law or regulation. We’ll obtain your consent before or at the time of collection. In compliance with our privacy obligations, and subject to any lawful exemptions, we may obtain your permission based on implied consent (including through this Privacy Policy) or through other means (such as express consent).
We’ll respect your right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you. If you would like to make a request to withdraw your consent, please contact us using the “Contact Us” information outlined below.
Some of our affiliates, third party service providers, contractors, subcontractors, agents, and the like are located outside of Canada, including in the United States. For example, Crown Equipment Corporation is an Ohio, United States corporation. This means your information may be accessible to foreign governments, courts, law enforcement authorities or regulatory agencies outside of your jurisdiction, in accordance with the laws of that jurisdiction, which may have different privacy and data protection laws that may or may not be as comprehensive as in your jurisdiction.
If you have any questions about this Privacy Policy or Crown’s processing of your personal information, please do not hesitate to communicate in writing by either by emailing the Crown Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.
Crown may update this Privacy Policy from time to time. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the bottom of this Privacy Policy when it was most recently updated. If the policy is changed in a material way, we may provide you with additional notice (such as a notice posted on the websites or a message delivered to the email address that we have on file for you).
Last Updated 6/14/23
Your privacy is important to Crown Lift Trucks ULC and Crown Equipment Corporation (“Crown”, “us”, “our”, “we”). This Privacy Policy outlines the practices employed by Crown to explain how Crown collects, transfers, uses, discloses, and stores your information when you use InfoLink® and associated services, which is accessible at https://www.crown.com/en-ca/privacy-policy.html. (the “website”) Please e-mail the Crown Privacy Office at privacyoffice@crown.com if you have any questions about this Privacy Policy.
InfoLink® is software intended to assist a customer in managing and recording how its fleet is operating for use in internal and regulatory compliance. InfoLink® allows information to be wirelessly transmitted from equipment in use to the customer’s network. For example, InfoLink® will collect and store information regarding customer employees, equipment operation licenses, daily operator checklist performance, employee use of equipment, equipment service requirements, and operator compliance and error. If required by applicable law, it is the customer’s obligation to obtain the required employee consent to enable Crown to collect, use and disclose such information for the purposes of providing and maintaining InfoLink® services the customer has requested.
In general, you can use InfoLink® software without providing any personal information to Crown. However, in utilizing InfoLink®, a customer may: (1) elect to allow Crown to have remote access to view the information to provide support; (2) allow Crown to host the software and transmitted information; (3) allow a Crown dealer to receive email alerts when the customer’s equipment requires service; and, (4) allow a Crown dealer to view customer information collected and stored by InfoLink® either at the customer’s site or through internet access. This Privacy Policy does not apply to and Crown has no control over any use of the customer’s information provided to a third-party, including a Crown dealer under any of the last two circumstances listed.
If the customer elects to have Crown access or host InfoLink® data, Crown will ask for personal information such as your name and address to provide you those services. If you provide Crown with personal information in one of these circumstances, Crown will transmit that information to the appropriate individual(s) on our staff who will assist you accordingly.
Crown’s web servers collect certain non-personal data such as domain names and IP addresses when computers access our websites through cookies and similar tracking technologies. This data is used only to measure and improve Crown’s website performance, not to personally identify users. Crown may also collect additional non-personal information such as location (Country and City), and language to help us improve our websites.
(i) Cookies
Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device’s hard drive. The website uses cookies for several purposes. One is to default returning visitors to their geographic preferences. Another is to provide relevant advertisements about Crown products when you visit select websites on which Crown advertises.
Most browsers are initially set to accept cookies. However, you can disable cookies if you wish, by configuring your internet software browser settings. It may also be possible to configure your browser settings to either enable acceptance of specific cookies, or to notify you each time a new cookie is about to be stored on your device allowing you to decide whether to accept or reject the cookie. To manage your use of cookies, there are various resources available, such as, the “Help” section on your browser. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser’s “add-on settings” or visiting the website of its manufacturer. You can also visit the Digital Advertising Alliance of Canada page at http://youradchoices.ca/choices/ for more information on how to manage and remove cookies and other targeted advertising. As our cookies allow you to access some of our website’s features, it is recommended that you leave cookies enabled. If cookies are disabled, the websites may have their functionality reduced.
(ii) Google Analytics
Crown’s websites use Google Analytics, which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website’s traffic and traffic sources. Crown uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked certain product information. Google Analytics uses cookies to obtain information about your use of our websites, including your IP address. As your IP address is an individual element that would allow identifying you, Crown has implemented a specific code to ensure that your IP address will only be collected in a shortened and anonymized form. Thus, Google will not be able to identify you from the IP address that is collected from you when using the websites. The information collected by this cookie will be transferred to Google Inc. in the United States.
To learn more about Google’s practices with Google Analytics, click here . To opt out of Google Analytics, click here.
Crown takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. Access to personal information collected and provided by Crown’s customers is limited to Crown employees to fulfill a customer request and the duties of their jobs.
Information you provide can be transferred over an internet connection via cellular or WIFI access points. Retrieving information that Crown hosts is transferred over an encrypted internet connection. However, no data transmission can be guaranteed to be secure. Data transmission is at your own risk. You should exercise discretion in what information you disclose and/or transmit online.
If you create an account on our website, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please promptly notify us, using the information contained in the “Contact Us” section, of any unauthorized use of your password or account or any other breach of security.
Personal information provided by a customer, such as when a customer requests that Crown access or host InfoLink®, will be used by Crown to assist the customer as requested. Crown may also use customer’s information internally for data analysis and research.
In general, information provided by the customer will be used only by Crown for the purposes outlined above or for any additional uses you consent to.
However, Crown may share your information in certain circumstances. Crown may share your personal information with third parties, such as dealers and service providers, to assist in serving your needs and fulfilling your requests. We will share your personal information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services specified by Crown. Crown may also disclose your personal information if required to do so by law, if Crown believes in good faith such disclosure is required, or in urgent circumstances if Crown believes disclosure is necessary. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. If we are acquired by or merged with another company, or if all or any portion of our business, assets, or stock are transferred to another company (including in connection with any bankruptcy or similar proceedings), we may share or transfer the information we have collected from you to such other company.
Crown will store information you provide for the time necessary to respond to your request or otherwise
in compliance with Crown’s retention policies. For more information on our data retention practices, please contact the Crown Privacy Office using the information outlined in the Contact Us section below.
Crown’s InfoLink® website may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any other sites. Please review the privacy policies of any sites you visit.
By using the InfoLink® web portal, you consent to the collection and use of this information by Crown. It is the affirmative duty of Crown’s customers to obtain the consent of their employees to collect, use and disclose such employee’s personal information to Crown and use in accordance with this policy.
You have the right to request access to or correction of the personal information in Crown’s custody or control and to withdraw your consent to the collection, use or disclosure of your personal information You may request access to, update or request that your information be removed at any time by contacting the using the information outlined in the Contact Us section below.
You may also have additional rights, in specified circumstances depending on your jurisdiction, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to understand, to request an explanation in relation to any use of automated decision systems used to make predictions, recommendations or decisions about you that could have a significant impact on you, and to request a copy of the information you have provided to us be transferred to another person. Please contact the Crown Privacy Office using the information outlined in the Contact Us section below to request these additional data subject rights.
We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or otherwise respond to any request related to your personal information.
If you have any questions about this Privacy Policy or Crown’s processing of your personal information, please do not hesitate to communicate in writing by emailing the Crown Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.
Some of our affiliates, third party service providers, contractors, subcontractors, agents, and the like are located outside of Canada, including in the United States. For example, Crown Equipment Corporation is an Ohio, United States corporation. This means your information may be accessible to foreign governments, courts, law enforcement authorities or regulatory agencies outside of your jurisdiction, in accordance with the laws of that jurisdiction, which may have different privacy and data protection laws that may or may not be as comprehensive as in your jurisdiction.
Crown may update this Privacy Policy from time to time. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the bottom of this Privacy Policy when it was most recently updated. If the policy is changed in a material way, we may provide you with additional notice (such as a notice posted on the website or a message delivered to the email address that we have on file for you).
Last Updated 6/14/23.
Your privacy is important to Crown Lift Trucks ULC and Crown Equipment Corporation (“Crown”, “us”, “our”, “we”). This Privacy Policy outlines the practices employed by Crown to explain how Crown collects, transfers, uses, discloses, and stores your information when you use Crown’s Learning Management System accessible online at learning.crown.com (“website” or “Learning Management System”). Please e-mail the Crown Privacy Office at privacyoffice@crown.com if you have any questions about this Privacy Policy.
Crown’s Learning Management System is used by Crown employees, branches, dealers and select customers to provide training materials. To access Crown’s Learning Management System, information such as name, address, email, and phone number, as well as login and password information must be provided to Crown to enable Crown to set up an account for purposes of secure access and use. Further information to allow tracking of training modules completed may be required.
Crown’s web servers collect certain non-personal data such as domain names and IP addresses when computers access our websites through cookies and similar tracking technologies. This data is used only to measure and improve Crown’s website performance, not to personally identify users. Crown may also collect additional non-personal information such as location (Country and City), and language to help us improve our websites.
(i) Cookies
Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device’s hard drive. The websites use cookies for several purposes. One is to default returning visitors to their geographic preferences. Another is to provide relevant advertisements about Crown products when you visit select websites on which Crown advertises.
Most browsers are initially set to accept cookies. However, you can disable cookies if you wish, by configuring your internet software browser settings. It may also be possible to configure your browser settings to either enable acceptance of specific cookies, or to notify you each time a new cookie is about to be stored on your device allowing you to decide whether to accept or reject the cookie. To manage your use of cookies, there are various resources available, such as, the “Help” section on your browser. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser’s “add-on settings” or visiting the website of its manufacturer. You can also visit the Digital Advertising Alliance of Canada page at http://youradchoices.ca/choices/ for more information on how to manage and remove cookies and other targeted advertising. As our cookies allow you to access some of our website’s features, it is recommended that you leave cookies enabled. If cookies are disabled, the websites may have their functionality reduced.
(ii) Google Analytics
Crown’s websites use Google Analytics, which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website’s traffic and traffic sources. Crown uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked certain product information. Google Analytics uses cookies to obtain information about your use of our websites, including your IP address. As your IP address is an individual element that would allow identifying you, Crown has implemented a specific code to ensure that your IP address will only be collected in a shortened and anonymized form. Thus, Google will not be able to identify you from the IP address that is collected from you when using the websites. The information collected by this cookie will be transferred to Google Inc. in the United States.
To learn more about Google’s practices with Google Analytics, click here . To opt out of Google Analytics, click here.
Crown takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. Personal information collected through the Learning Management System is limited to Crown employees to fulfill your request and the duties of their jobs. Information you provide is transferred over an encrypted connection.
While Crown takes the issue of protecting your personal information seriously, please be aware that security cannot be totally guaranteed. No data transmission over the internet can be guaranteed to be secure. Data transmission is at your own risk. You should exercise discretion in what information you disclose and/or transmit online.
If you create an account on our website, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please promptly notify us, using the information contained in the “Contact Us” section, of any unauthorized use of your password or account or any other breach of security
Personal information provided by you will be used by Crown to respond to your request, provide you with the Learning Management System services, and to assist Crown in developing, improving, and delivering our products and services including the Learning Management System. Crown may also use your information internally for data analysis and research.
In general, information provided by you will be used only by Crown for the purposes outlined above or for any additional uses you consent to.
However, Crown may share your information in certain circumstances. Crown may share your personal information with its service providers to assist Crown in administering Learning Management System, serving your needs and fulfilling your requests Crown will share your personal information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services or fulfill the requests specified by Crown. Crown may share the personal information collected via the Learning Management System with your employer to confirm completion of training programs. Crown may also disclose your personal information if required to do so by law, if Crown believes in good faith such disclosure is required, or in urgent circumstances if Crown believes disclosure is necessary. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. If we are acquired by or merged with another company, or if all or any portion of our business, assets, or stock are transferred to another company (including in connection with any bankruptcy or similar proceedings), we may share or transfer the information we have collected from you to such other company.
Crown will store information you provide for the time necessary to respond to your request or otherwise
in compliance with Crown’s retention policies. For more information on our data retention practices, please contact the Crown Privacy Office using the information outlined in the Contact Us section below.
The learning.crown.com website may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any other sites. Please review the privacy policies of any sites you visit.
We only collect information by lawful means. We’ll collect, use and/or disclose your personal information only for the purpose(s) for which consent has been given, unless the collection, use, and/or disclosure is allowed or required by law or regulation. We’ll obtain your consent before or at the time of collection. In compliance with our privacy obligations, and subject to any lawful exemptions, we may obtain your permission based on implied consent (including through this Privacy Policy) or through other means (such as express consent).
We’ll respect your right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you. If you would like to make a request to withdraw your consent, please contact us using the “Contact Us” information outlined below.
You have the right to request access to or correction of the personal information in Crown’s custody or control and to withdraw your consent to the collection, use or disclosure of your personal information You may request access to, update or request that your information be removed at any time by contacting the using the information outlined in the Contact Us section below.
You may also have additional rights, in specified circumstances depending on your jurisdiction, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to understand, to request an explanation in relation to any use of automated decision systems used to make predictions, recommendations or decisions about you that could have a significant impact on you, and to request a copy of the information you have provided to us be transferred to another person. Please contact the Crown Privacy Office using the information outlined in the Contact Us section below to request these additional data subject rights.
We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or otherwise respond to any request related to your personal information.
Some of our affiliates, third party service providers, contractors, subcontractors, agents, and the like are located outside of Canada, including in the United States. For example, Crown Equipment Corporation is an Ohio, United States corporation. This means your information may be accessible to foreign governments, courts, law enforcement authorities or regulatory agencies outside of your jurisdiction, in accordance with the laws of that jurisdiction, which may have different privacy and data protection laws that may or may not be as comprehensive as in your jurisdiction.
If you have any questions about this Privacy Policy or Crown’s processing of your personal information, please do not hesitate to communicate in writing by either by emailing the Crown Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.
Crown may update this Privacy Policy from time to time. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the bottom of this Privacy Policy when it was most recently updated. If the policy is changed in a material way we may provide you with additional notice (such as a notice posted on the website or a message delivered to the email address that we have on file for you).
Last Updated 6/14/23