In the course of Crown’s business in Singapore, Crown collects personal information and the Crown Privacy Policy has been developed to ensure that such information is handled appropriately.
Crown is committed to complying with the Personal Data Protection Act 2012 (PDPA) in relation to all personal information it collects. This commitment is demonstrated in this Policy. Personal information held by Crown will be treated in accordance with local Privacy Legislation.
This Policy sets out the broad controls which Crown has adopted to govern the way it collects and uses personal information, the circumstances in which it might disclose personal information to third parties, how persons can access their personal information held by Crown and what they can do if they are unhappy with Crown’s treatment of their personal information.
In this Policy, “Crown” refers to Crown Equipment (Singapore) Pte. Ltd..
This Policy applies to any individuals in respect of whom Crown currently holds, or may in the future collect, personal information.
This Policy applies to personal information. “Personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
Information where Crown has removed any reference to a person, so that the person cannot be reasonably identifiable from the information, is not personal information.
Crown may use this information for its own purposes and commercial gain. For example, the fact that “x” users aged 30-35 have accessed a Crown website is not personal information.
Crown collects personal information in a variety of ways in the course of conducting its businesses, including:
• in agreements it enters into with customers, suppliers, contractors and other personnel;
• when providing equipment and services and related information to customers, and administering customer accounts;
• when engaging suppliers, contractors and other personnel;
• when responding to questions regarding our products and our business;
• by interacting with people via our websites, email and telephone;
• when conducting trade promotions and competitions; and
• by security video surveillance at Crown sites.
The kinds of personal information collected and held by Crown include (depending on the circumstances) names, addresses and other contact details, details about a person’s work experience and other qualifications, date of birth, driver’s licence details, bank account details, photographs and video footage.
Where reasonable and practicable, Crown will collect personal information directly from the person. Where it may not be clear that this is being done, Crown will seek to identify that this is being done.
However, in some circumstances, it is necessary for Crown to collect personal information through third party service providers or agents (e.g. Crown customer information received from Crown branches) or from a source of publicly available information (e.g. a telephone book).
At or soon after the time when Crown collects personal information, Crown will take reasonable steps to ensure that the person is aware that Crown has collected the information, the purpose(s) of the collection, the main consequences (if any) if the information is not collected, the types of organisation (if any) to which the information may be disclosed (including those located overseas), any law that required the particular information to be collected, and the fact that this Privacy Policy contains details on access, correction and complaints.
Personal information collected by Crown may be held in a variety of formats, including hard copy format and on Crown’s computer systems.
If Crown receives personal information that Crown has not requested (unsolicited information) and Crown determines that Crown could not have collected that information under the Australian Privacy Principles if Crown had requested it, then Crown will destroy or de-identify the information if it is lawful and reasonable to do so.
The use to which we can put personal information depends on the reason for which it was collected. Crown may use personal information for its primary purpose of collection (e.g. to provide our products and services, the delivery of equipment to the person, to process an application for credit) or for any related secondary purpose that we could reasonably be expected to use the personal information for.
In certain circumstances, Crown may use personal information for promotional or direct marketing purposes. However, a person may at any time request Crown not to use their personal information for sending direct marketing material to that person. Such a request can be made by contacting Crown by contacting Crown via our contact details provided under the “Contact Crown” heading below. There is no fee for making such a request.
Crown respects the privacy of personal information and we will take reasonable steps to keep it strictly confidential.
Crown will disclose personal information to third parties if it is necessary for the primary purpose of collecting the information, or for a related secondary purpose, if the disclosure could be reasonably expected (e.g. disclosure to a customer for the purpose of delivering equipment ordered from Crown). Where such a disclosure is necessary, Crown will require that the third party undertake to treat the personal information in accordance with the applicable legislation.
Otherwise, Crown will only disclose personal information to third parties without the consent of the person to whom it relates if the disclosure is:
(a) necessary to protect or enforce Crown’s legal rights or interests or to defend any claims;
(b) necessary to prevent or lessen a serious threat to a person’s health or safety;
(c) required or authorised by law; or
(d) permitted by another exception in local legislation.
Under no circumstances will Crown sell personal information without the consent of the person to whom it relates. It is not likely that Crown will disclose a customer’s personal information to overseas recipients except where required in the direct provision of the nominated goods/services.
Crown will take all reasonable steps to ensure that all personal information held by Crown is secure from any unauthorised access or disclosure. However, Crown does not guarantee that personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.
Crown will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes for which Crown is authorised to use it.
A person may request to access personal information about them held by Crown. Such a request can be made by contacting Crown via our contact details provided under the “Contact Crown” heading below.
Crown will grant a person access to their personal information as soon as possible, subject to the circumstances of the request.
A request to access personal information will be rejected if:
(a) the request is frivolous or vexatious;
(b) providing access would have an unreasonable impact on the privacy of another person;
(c) providing access would pose a serious and imminent threat to the life or health of any person;
(d) providing access would prejudice Crown’s legal rights; or
(e) there are other legal grounds to deny the request.
Crown may charge a fee for reasonable costs incurred in giving access to an individual’s personal information. The fee (if any) will be disclosed prior to it being levied.
Crown will take reasonable steps to ensure the accuracy and completeness of the personal information we hold. However, if a person believes that any personal information that we hold about them is inaccurate or out of date, then they should contact Crown via our contact details provided under the “Contact Crown” heading below.
If a person wishes to complain about a breach by Crown of the Crown Privacy Policy or relevant Privacy Legislation, a complaint may be lodged with Crown via our contact details provided under the “Contact Crown” heading below.
Crown deals with complaints via our internal data privacy complaint process, under which a Crown contact officer will be allocated to assess your complaint and respond to you within a reasonable timeframe. Crown takes all complaints seriously and any further action after our initial response to you will vary depending on the nature of your complaint.
This Privacy Policy also applies in relation to Crown’s collection and use of credit information of individuals, in connection with commercial credit provided through Crown.
The types of credit information that Crown collects and uses for the purpose of assessing an application for commercial credit include:
• names, addresses and other contact details of accountholders and guarantors (both prospective and current);
• bank account details;
• driver’s licence details;
• financial information;
• information on the assets held by an individual.
Such information is collected from the relevant individual and from credit reporting bodies, as well as from publicly available information. Crown uses the information collected to create an internal credit assessment report.
Crown discloses credit information to credit reporting bodies:
• to obtain a credit report from the credit reporting body; and
• for the purposes of lodging a default listing against the individual.
When lodging a default listing we may do this ourselves or by our agents.
Crown’s website also uses Google Analytics which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website's traffic and traffic sources. Crown uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked at a certain product information. Google Analytics uses Cookies to obtain information about your use of Crown’s website including your IP-address. As your IP-address is an individual element that would allow identifying you, Crown has implemented a specific code to ensure that your IP-address will only be collected in a shortened and anonymised form. Thus, Google will not be able to identify you from the IP-address that is collected from you when using this website. The information collected by this Cookie will be transferred to Google Inc. in the United States of America.
You may opt out of Google Analytics by using the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB Most browsers are initially set to accept Cookies. However, you have the ability to modify the usage of or disable Cookies if you wish, generally through changing your internet software browsing settings.
Note: if Cookies are disabled, it may mean that you experience reduced functionality or you may be prevented from using elements of the Crown website altogether.
If there are any questions regarding the Crown Privacy Policy or the way that Crown manages personal information or if there are any concerns about Crown’s treatment of personal information, then Crown may be contacted by post, telephone or email:
Crown Privacy Officer
15 Tuas Avenue,
Singapore 639230
Telephone: 6690 1888
Email: privacy.sg@crown.com