Maintenance
Crown’s Integrity Service System
The ability to send the right service technician, at the right time with the right spare part is a true indicator of cost savings and real value for our customers.
Quality Maintenance for Quality Performance
It’s important to view service from multiple dimensions such as trained service technicians, the availability of quality spare parts, first-call fix rate and response time. When you’re able to look beyond low service rates and acknowledge these factors, you’ll begin to understand that you need a system in place to achieve the highest levels of performance and reliability.
Maintenance differs significantly from one forklift service provider to another and an initial low labour rate doesn’t mean lowest cost of ownership over time — it’s the frequency of consumption and the support behind the system that truly counts. You need a maintenance programme that is deliberate and efficient at a low overall cost.
We call it the Crown Integrity Service System.
Comprehensive, Customisable Maintenance Programmes
We offer a variety of forklift as well as battery and charger service options through our team of trained professionals. Crown offers maximum performance and savings through programmes tailored to your business needs.
Contact your local Crown dealer for more information on Crown’s maintenance plans.
Full Service:
For a monthly rate, your Crown dealer manages all aspects of servicing your forklift fleet, including planned maintenance, spare parts procurement and maintenance personnel requirements.
Repair:
If your forklift truck requires servicing, just call your local Crown dealer. This option is ideal for customers who prefer not to contractually commit themselves.
Planned Maintenance:
This programme includes routine inspection of wearable parts and safety features as well as materials and labour - for a fixed fee per truck. Adhering to the routine maintenance intervals greatly increases uptime of your forklifts and ensures that any warranty issues that may arise can be solved quickly.
Crown Fleet Audit / Inspections:
Review of equipment condition and frequency of parts replacement to optimise your in-house maintenance labour and parts procurement.
Contract Maintenance:
A Crown service technician works exclusively at a customer location to service the customer's forklift fleet.
Battery & Charger Service:
Service programmes include inspection and repair of batteries and chargers to optimise uptime and total cost of ownership.