In the course of Crown’s business in Thailand, Crown collects personal information and the Crown Privacy Policy (“Policy”) has been developed to ensure that such information is handled appropriately.
Crown is committed to complying with the Personal Data Protection Act B.E. 2562 (2019) and any regulations, rules, guidelines, notifications and orders issued by virtue thereof, as may be amended, supplemented or replaced from time to time (“PDPA”) in relation to all personal information it collects. This commitment is demonstrated in this Policy. Personal information held by Crown will be treated in accordance with the requirements under the PDPA.
This Policy sets out the broad controls which Crown has adopted to govern the way it collects and uses personal information, the circumstances in which it might disclose personal information to third parties, how persons can access their personal information held by Crown and what they can do if they are unhappy with Crown’s treatment of their personal information.
In this Policy, “Crown” refers to Crown Equipment (Thailand) Co., Ltd.
This Policy applies to any individuals in respect of whom Crown currently holds, or may in the future collect, personal information.
This Policy applies to personal information. “Personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
Information where Crown has irreversibly removed any reference to a person, so that the person cannot be reasonably identifiable from the information, is not personal information.
Crown may use this information for its own purposes and commercial gain. For example, the fact that “x” users aged 30-35 have accessed a Crown website is not personal information.
Crown collects personal information in a variety of ways in the course of conducting its business, including:
The kinds of personal information collected and held by Crown include (depending on the circumstances) names, addresses and other contact details, details about a person’s work experience and other qualifications, date of birth, driver’s license details, bank account details, photographs and video footage.
Where reasonable and practicable, Crown will collect personal information directly from the person. Where it may not be clear that this is being done, Crown will seek to identify that this is being done.
However, in some circumstances, it is necessary for Crown to collect personal information through third party service providers or agents (e.g. Crown customer information received from Crown branches) or from a source of publicly available information (e.g. a telephone book). At or soon after the time when Crown collects your personal information from third parties, Crown will take reasonable steps to ensure that the person is aware that Crown has collected the information, the purpose(s) of the collection, the main consequences (if any) if the information is not collected, the types of organisation (if any) to which the information may be disclosed to (including those located overseas), any law that required the particular information to be collected, and the fact that this Policy contains details on the rights you are entitled to in relation to your personal information.
Personal information collected by Crown may be held in a variety of formats, including hard copy format and on Crown’s computer systems.
If Crown receives personal information that Crown has not requested (unsolicited information) and Crown determines that Crown does not have a legal basis to collect that information under the PDPA if Crown had requested it, then Crown will destroy or de-identify the information if it is lawful and reasonable to do so.
The use to which Crown can put personal information depends on the reason for which it was collected. Crown may use personal information for its primary purpose of collection (e.g. to provide our products and services, the delivery of equipment to the person, to process an application for credit) or for any related secondary purpose that Crown could reasonably be expected to use the personal information for.
In certain circumstances, Crown may use personal information for promotional or direct marketing purposes. However, a person may at any time request Crown not to use their personal information for sending direct marketing material to that person. Such a request can be made by contacting Crown via our contact details provided under the “Contact Crown” heading below. There is no fee for making such a request.
In certain circumstances, your personal information is required for the purposes of proceeding with your request to enter into a contract with Crown (e.g. register for an account), or to perform Crown’s obligation under the contract with you (e.g. proceed with your purchase order, process your payment, delivery of goods or services to you) in which case if you do not provide the required personal information, Crown may not be able to proceed with your request, or may not be able to perform Crown’s obligations under the contract with you, either in whole or in part.
In addition, there may be certain circumstances where your personal information is required for the purposes of compliance with the law, and if you do not provide Crown with the required personal information, it may result in Crown and/or you being in violation or non-compliance with such law.
Crown respects the privacy of personal information and Crown will take reasonable steps to keep it strictly confidential.
Crown will disclose personal information to third parties if it is necessary for the primary purpose of collecting the information, or for a related secondary purpose, if the disclosure could be reasonably expected (e.g. disclosure to a customer for the purpose of delivering equipment ordered from Crown). Where such a disclosure is necessary, Crown will require that the third party undertake to treat the personal information in accordance with the applicable legislation.
Otherwise, Crown will only disclose personal information to third parties without the consent of the person to whom it related if the disclosure is:
(a) necessary to protect or enforce Crown’s legal rights or interests or to defend any claims;
(b) necessary to prevent or lessen a serious threat to a person’s health or safety;
(c) required or authorized by law; or
(d) permitted by another exception in local legislation.
Under no circumstances will Crown sell personal information without the consent of the person to whom it relates. It is not likely that Crown will disclose a customer’s personal information to overseas recipients except where required in the direct provision of the nominated goods/services.
Crown will take all reasonable steps to ensure that all personal information held by Crown is secure from any unauthorized access or disclosure. However, Crown does not guarantee that personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosure will not occur.
Crown will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes for which Crown is authorised to use it.
Subject to the limitations and conditions of the PDPA, you are entitled to the following rights to your personal information:
Access and deletion of your personal information
A person may request to access and obtain the personal information about them held by Crown, to request the disclosure of the acquisition of their personal information without their consent, as well as to request that their personal information be deleted, destroyed or de-identified. Such a request can be made by contacting Crown via our contact details provided under the “Contact Crown” heading below.
Crown will grant a person access to their personal information as soon as possible, subject to the circumstances of the request.
To the extent permitted by law, a request to access personal information may be rejected if it is permitted by law or pursuant to a court order, and such access and obtaining a copy of the personal information would adversely affect the rights and freedoms of others.
To the extent permitted by applicable law, Crown may charge a fee for reasonable costs incurred in giving access to an individual’s personal information. The fee (if any) will be disclosed prior to it being levied.
Correcting personal information
Crown will take reasonable steps to ensure the accuracy and completeness of the personal information that Crown holds. However, if a person believes that any personal information that Crown holds about them is inaccurate or out of date, then they should contact Crown via the contact details provided under the “Contact Crown” heading below.
Data portability, objection and suspension/restriction
You have the right to obtain your personal information in a format which is commonly readable and usable by automatic tools or devices and for which personal data can be used or disclosed through automatic means, and to request to have your personal information in said format transmitted to another data controller. You are entitled to object to the processing of your personal information under certain circumstances such as when your personal information is processed for direct marketing purposes or where your personal information is processed based on Crown’s legitimate interest and Crown does not have any other prevailing reasons to continue with said processing of your personal information. In certain cases, you are also entitled to request the suspension/restriction of the processing of your personal information such as when you request to have your personal information corrected or your request to object to the processing of your personal information based on our legitimate interest is still pending for examination and verification, etc.
Withdrawal of consent
Where Crown has obtained your consent for the processing of your personal information, you will be entitled to withdraw your consent at any time. However, the withdrawal of your consent would not affect the lawfulness of the processing of your personal information performed by Crown prior to such withdrawal.
If a person wishes to complain about a breach by Crown of the Policy or the PDPA, a complaint may be lodged with Crown via the contact details provided under the “Contact Crown” heading below.
Crown deals with complaints via Crown’s internal data privacy complaint process, under which a Crown contact officer will be allocated to assess your complaint and respond to you within a reasonable timeframe. Crown takes all complaints seriously and any further action after Crown’s initial response to you will vary depending on the nature of your complaint.
You are also entitled to lodge a complaint to Thailand’s Office of Personal Data Protection Committee for Crown’s non-compliance with or violation of the PDPA.
This Policy also applies in relation to Crown’s collection and use of credit information of individuals, in connection with commercial credit provided through Crown.
The types of credit information that Crown collects and uses for the purpose of assessing an application for commercial credit typically include:
Such information is collected from the relevant individual and from credit reporting bodies, as well as from publicly available information. Crown uses the information collected to create an internal credit assessment report.
Crown discloses credit information to credit reporting bodies:
When lodging a default listing Crown may do this itself or by Crown’s agents.
Crown’s website also uses Google Analytics which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website’s traffic and traffic sources. Crown uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked on certain product information. Google Analytics uses Cookies to obtain information about your use of Crown’s website including your IP-address. As your IP-address is an individual element that would allow you to be identified, Crown has implemented a specific code to ensure that your IP-address will only be collected in a shortened and anonymised form. Thus, Google will not be able to identify you from the IP-address that is collected from you when using this website. The information collected by this Cookie will be transferred to Google Inc. in the United States of America.
You may opt out of Google Analytics by using the following link:
https://tools.google.com/dlpage/gaoptout?hl=en-GB
Most browsers are initially set to accept Cookies. However, you have the ability to modify the usage of or disable Cookies if you wish, generally through changing your internet software browsing settings.
Note: if Cookies are disabled, it may mean that you experience reduced functionality or you may be prevented from using elements of the Crown website altogether.
Crown will retain your personal information for the purposes set out in this Policy, and to the extent permitted by law for backup, fraud prevention or detection, or audit purposes. Crown will also retain and process your personal information to the extent necessary to comply with Crown’s legal obligations (for example, if Crown is required to retain your personal information to comply with applicable laws), resolve disputes and enforce Crown’s legal agreements and policies.
If you no longer wish to be Crown’s customer, or cease using or accessing Crown’s services, you can request to delete your personal information by contacting Crown as per the details provided under the “Contact Crown” heading below. While your account may have been deleted as per your request, Crown may still retain your personal information, if necessary, as described in the first paragraph of this Section 14.
Crown may change or update this Policy from time to time. Any changes to this Privacy Policy will be posted to this page and will come into effect on the date of posting. Where consent is a legal basis, Crown will give you the opportunity to decide as to whether you would like to grant your consent for the processing of your personal information by Crown for different or new purposes, prior to the processing of your personal information for such new purposes.
If there are any questions regarding the Policy, the way that Crown manages personal information, or if there are any concerns about Crown’s treatment of your personal information, then Crown may be contacted by post, telephone or email:
Crown Data Privacy Officer
222 / 6-7 Moo 5, Baan Rakard,
Bangboa, SamutPrakarn 10560
Telephone: (66) 2118 3222
Email: privacy.th@crown.com
Your privacy is important to Crown. This Privacy Policy outlines the practices employed by Crown to explain how Crown collects, transfers, uses, discloses, and stores your information. Please review this policy to understand how your personal information will be treated as you use Crown’s learning.crown.com website. Please e-mail the Crown Privacy Office if you have any questions or concerns about this Privacy Policy.
Crown’s Learning Management System is used by Crown employees, branches, dealers and select customers to provide training materials. To access Crown’s Learning Management System, information such as name, address, email and phone number must be provided to Crown to enable Crown to set up an account for purposes of secure access and use. Further information to allow tracking of training modules completed may be required.
Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device’s hard drive. Cookies are used on this site for various reasons including managing authentication and bookmarking progress within a training session. Cookies must be enabled to use the learning.crown.com site. Crown’s web servers also collect certain non-personal data such as domain names and IP addresses when you visit our website. This data is used only to measure and improve our website performance, not to personally identify users. We may also collect additional non-personal information such as location and language to help us improve the learning.crown.com website.
Information you provide is transferred over an encrypted connection. However, no data transmission over the internet can be guaranteed to be secure. Data transmission is at your own risk. Crown endeavors to protect the transfer of your information but cannot guarantee against, and will not be liable for, disclosure due to errors in transmission or unauthorized acts of third parties.
Crown may collect, use, transfer, and disclose non-personal information for any purpose. Personal information provided by you will be used by Crown only to respond to your request, provide you services, and to assist Crown in developing, improving, and delivering our products and services including the learning.crown.com website. Crown may also use your information internally for data analysis and research.
In general, information provided by you will be used only by Crown Equipment Corporation. Personal information collected through the Learning Management System is limited to Crown employees to fulfill your request and the duties of their jobs. Crown will also share the personal information collected with your employer to confirm completion of training programs. Crown may also disclose your personal information if required to do so by law, if Crown believes in good faith such disclosure is required, or in urgent circumstances if Crown believes disclosure is necessary. Except as set forth in this Privacy Policy, Crown will not sell or share your personal information with third parties.
Crown will store information you provide for the time necessary to respond to your request or otherwise in compliance with Crown’s retention policies. Crown takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. You may update or request that your information be removed at any time by emailing the Crown Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.
The learning.crown.com website may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any such other sites. Please review the privacy policies of any sites you visit.
By using the learning.crown.com website, you consent to the collection and use of this information by Crown.
Crown may update this Privacy Policy from time to time. If the policy is changed in a material way, a notice will be posted on the learning.crown.com website along with the updated Privacy Policy.
If there are any questions regarding the Policy, the way that Crown manages personal information, or if there are any concerns about Crown’s treatment of your personal information, then Crown may be contacted by post, telephone or email:
Crown Data Privacy Officer
222 / 6-7 Moo 5, Baan Rakard,
Bangboa, SamutPrakarn 10560
Telephone: (66) 2118 3222
Email: privacy.th@crown.com