This Data Retention Policy (the 'Policy') sets forth the retention period applicable to customer data that Crown has possession of by hosting the data (as defined in the Master Software & Services Agreement) or which Crown contracts with a third-party cloud provider to host.
This Policy covers electronic data obtained through use of Crown's product that is hosted by Crown or a third-party cloud provider at Crown's request. The data may be operator data or equipment data specific to a particular customer.
Crown shall keep the data for a period of seven (7) years (the 'Retention Period') subject to the following exceptions:
1. Aggregated Data.
Data that is aggregated and made anonymous by Crown will be kept permanently. Data is considered aggregated if it is not identifiable to either a particular customer or a particular operator.
2. Records Retention Suspension.
Crown Legal may suspend the Retention Period by providing written notice to both the Support Team and Crown IS. In such an event, Crown Legal will explain what data needs to be retained and why (i.e. governmental investigation or pending litigation). Once the Retention Period is suspended, the data will be maintained until revoked in writing by Crown Legal.
While Crown shall keep hosted data for seven (7) years, live data will be accessible through the website for twenty-four (24) months. Information older than twenty-four months will be archived by Crown. If Customer requests data that has been archived, a fee may be charged for Crown's time in providing the data. Access to the website is governed by the terms and conditions of the Master Software & Services Agreement.
Questions relating to this policy can be sent to Crown's Support Center, which can be reached either via email at infolinksupport@crown.com or by calling (419) 629-6300.
Revised 2/2021