Integrity Service System
Crown’s System of Performance
The ability to send the right technician, at the right time with the right part is a true indicator of cost savings and real value for our customers.
Quality Forklift Service Plans
Give your forklifts repair and preventative maintenance with your choice of several service plans. Crown offers maximum performance and savings through programs tailored to your business needs.
Time and Material
Helps manage every aspect of lift truck repair, including planned
and routine maintenance. Monthly repair bills are less predictable, so
budgeting is more challenging.
Planned Maintenance
Covers the fundamental forklift maintenance that should be performed to ensure safe and proper operation.
Full Maintenance
Includes Planned Maintenance and all routine maintenance repairs.
Full maintenance does not cover wheels, tires, light bulbs, or repairs
that are the result of misuse or abuse.
Complete Maintenance
Covers Full Maintenance and abuse repairs up to a prearranged
threshold. This is Crown’s most comprehensive planned maintenance
program.
Real Results
Inregrity Service System Helps Cut Costs, Downtime
“Downtime is huge. We don’t have the luxury of extra equipment, so if one unit is down, that’s a big deal. Crown’s full service maintenance has saved us tens of thousands of dollars over the years.”
– Mike Wentland, Vice President of Operations
Forklift Service Backed by a System of Performance
Service differs significantly from one lift truck service provider to another and an initial low labor rate doesn’t mean lowest cost of ownership over time—it’s the labor frequency of consumption and the support behind the system that truly counts. You need a system of performance that is deliberate and efficient and offers the lowest overall cost. We call it the Crown Integrity Service System. It’s built on a system of performance.
Trust Your Lift Truck Repair to Your Local Experts
Crown knows that uptime is your priority, and forklift repair costs your business more than just time and materials. Crown technicians bring expertise and dependability to your forklift repair and maintenance efforts. We invest in the latest technology and technician training to:
Monitor service call response times
Track first-call ratio
Ensure that service vans are stocked with Crown Integrity Parts and One Source Lift Truck Parts
Provide consistent service across the nation
Proven to Deliver Reliable Performance
Rely on Crown Integrity Parts to provide reliable performance for our lift trucks. Compare our parts with other service providers and you’ll find that other providers aren’t able to offer the same quality or availability. Crown’s ongoing testing of look-alike parts consistently finds major flaws including poor fit and obsolete designs that often lead to potential system damage, or issues with performance and safety.
Crown Integrity Parts:
Are evaluated and tested to meet the performance specifications of Crown lift trucks.
Last two-to-three times longer than look-alike parts saving you service costs.
Are stocked and properly managed at Crown retailers across the country to help you avoid costly downtime.
We also use the same expertise to select and offer other lift truck parts through our One Source Lift Truck Parts Program.
Forklift Services With Measurable Performance
Crown assures excellent forklift maintenance service for each of our customers, with the most extensive factory support in the industry. This allows us to diligently and routinely monitor our performance to ensure you receive the best service and the best parts in a timely manner. We understand that downtime costs your company money so we work hard to ensure a fast response time and excellent first time fix rate.
Several key business measurements have been established to guide Crown’s system of performance:
Thorough maintenance history review to determine usage, abuse areas, targeted operator training opportunities and cost-saving potential
Prompt, reliable repairs
Quick response with technicians dispatched with the latest Crown training and technical information
GPS-tracked service vans
Service vans stocked with Crown Integrity Parts and One Source Lift Truck Parts
Routine review of equipment condition, part replacement frequency and technician performance
Reliable customer service with Crown's factory call center
98% off-shelf parts availability with Crown's well-managed inventory